Frequently Asked Questions
Everything you need to know about your Verafied New York experience.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Domestic shipping within the US typically takes 3-5 business days, while international shipping varies by destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel or sale items, may be final sale.
Do you ship internationally?
Yes, Verafied New York ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I care for my Verafied pieces?
To maintain the quality of our garments, we recommend following the specific care instructions on the inner label. Generally, we suggest dry cleaning for structured pieces and hand washing for delicate fabrics.
Can I modify or cancel my order after it's been placed?
Once an order is placed, it is sent immediately to our fulfillment center. Please contact our support team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna or Afterpay.